Hi all,
I have a question regarding the automated supplier emails sent through the EUDR workflows.
The standard workflows already include fallback logic for selecting the supplier contact, but we would like to understand what happens if the selected email address itself is invalid or the email cannot be delivered.
Does osapiens detect email delivery failures or bounces? If so, is there any way for the system to notify an internal user that the email was not successfully delivered?
It would be useful to understand whether this is visible somewhere in the system or if any additional configuration is needed.
Thanks in advance!
1 respuesta todavía
Usuario anónimo
Hi Lucia,
the customer can view the error messages for each questionnaire. For example, if an email address cannot be resolved, the questionnaire is shown with an “Error” status, and the corresponding error message can be viewed.
It is currently not possible to configure a workflow notification to automatically notify an internal user if an email could not be delivered.
Best regards,
Khrystyna | X-IT Service GmbH